Our Guarantee

What is covered

If you do not love your coffee, we will refund the amount you actually paid for the coffee on your first order. No forms, no interrogation. Just tell us it was not for you.

Who is eligible

• First-time retail customers only, as determined by our records.
• One claim per person, per email address, per shipping address, per payment method, and per household. If any of these match a prior claim, the new claim is not eligible.
• Only the original purchaser may file a claim. Gift recipients are not eligible.
• You must have purchased directly from besacoffee.com.
• For subscriptions, the guarantee covers your first shipment only. Filing a claim cancels all future subscription shipments unless you tell us otherwise in writing.

Time window

Claims must be made within 30 days of the delivery date shown in our shipping records. After 30 days, all sales are final.

How to claim

Step 1. Message us on Instagram at @besacoffeeroasters or email besacoffeeroasters@gmail.com.

Step 2. Include your order number and a written explanation of what you did not enjoy about the coffee, in your own words, up to 500 words. One-sentence claims will not be accepted. The explanation must be written by you. If we determine the explanation was written by AI, we have the right to deny the claim. The explanation must be a genuine description in complete sentences. Repetitive text, filler, or padded word counts do not qualify. Your claim is considered filed on the date we receive all required materials. An incomplete message without your order number and written explanation does not count as a filed claim.

Step 3. Once we approve your claim, we will issue your refund to the original payment method within 5 business days.

What you keep

Keep the coffee. Gift it, brew it differently, or compost it. We will not ask you to ship anything back, whether the bag is opened or not.

What is refunded

The refund covers the amount you actually paid for the coffee, including any sales tax charged on the coffee. Shipping charges are not refunded. If you used a discount code, your refund reflects the discounted price you paid, not the list price.

What is not covered

• Wholesale orders, which are governed by separate wholesale terms.
• Orders placed through third-party marketplaces or resellers.
• Claims made after the 30-day window.
• Repeat claims from the same customer, email, address, payment method, or household.
• Claims where a payment dispute or chargeback has been filed. Filing a chargeback voids this guarantee. If a chargeback is filed after a guarantee refund has been issued, we will dispute it.

Fair use

This guarantee is a promise made in good faith, and we expect the same in return. We reserve the right to decline any claim that appears fraudulent, abusive, or made in bad faith, including claims involving chargeback abuse, false identity information, or resale of refunded product. Our decision on eligibility is final.

Changes

We may update these terms at any time. The terms in effect at the time of your purchase apply to your order.

Entire agreement

These terms are the complete and exclusive statement of our money-back guarantee. They supersede any prior statements about the guarantee made on our website, social media, or elsewhere. This guarantee is your sole remedy and does not create any other rights or warranties, express or implied.

Severability

If any part of these terms is found unenforceable, the remaining parts continue in full effect.

Governing law

These terms are governed by the laws of the State of Texas.